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Policies for Online Courses and Programs

By choosing to enroll in one of English with Kim's online courses and programs or to meet for private or group coaching sessions, you agree to the following policies.

We have included these policies in clear, easy-to-understand language, but are happy to answer any questions you may have. Please contact us.

Your continued use of the englishwithkim.com website and free and paid resources indicates you agree with the Terms and Conditions, Disclaimer, and Privacy Policy.

Policies for Online Courses and Programs

Product Description and Pricing

We try to be as clear and detailed as possible when describing online courses, coaching, and programs, but the description may not be completely accurate, up-to-date, or error-free.

For this reason, the description is regularly updated with any changes or additions. In addition, we may adjust or correct errors in pricing. Any pricing changes do not apply to previously purchased products and services.

Similarly, we may choose to offer special, limited-time promotions, but these are subject to change at any time and do not apply to past purchases.

Payment

All payment is arranged through PayPal or Stripe. You may pay with your checking account or credit/debit card.

Please note that your payment authorizes one person (you) to participate in the course or program.

If you would like to use any program with your colleagues, employees, or students, you will need to purchase additional licenses. Please contact us for group pricing.

Refunds

Because we offer digital programs with dozens of downloadable resources, purchases are non-refundable.

As such, you agree not to dispute a payment with your financial institution and/or credit card provider for products, programs, courses, or services you purchased and which we granted you access to.

However, we want you to be happy with your investment; if you are not happy with a course or program, please contact us directly so we can work together to find a solution.

Technology and Services

We host our programs and courses on a private platform called Podia which transmits and stores your personal information securely.

You can access all of your courses and programs at learn.englishwithkim.com.

If you forget or lose your password, you can reset your password by clicking "Forgot your password?" on the log-in screen. We do not have access to your password. You are responsible for keeping your login information safe.

We highly recommend that you use headphones or earphones to listen to the course materials so that you can hear the audio clearly.

Access to Course Platform and Online Courses, Products, and Programs

As mentioned above, our online courses, products, and programs are hosted on an external platform. You must have access to the internet in order to watch the video lessons and download additional materials. You are responsible for finding an appropriate internet connection as well as the costs of accessing the internet.

You will be able to access these online courses and programs for the lifetime of the product. We reserve the right to change or discontinue these courses, products, and programs for any reason.

We will notify you at least two months in advance of any changes to the way these courses, products, or programs are hosted or delivered, but we encourage you to make use of them as soon as you purchase them.

Course Community and Direct Messaging

Each of English with Kim's courses comes with community support inside the course platform. You can ask your questions and get responses from Kim by leaving a comment below each lesson.

You can also message Kim directly through the course platform by using the chat box at the bottom right hand corner of each page.

You are always welcome to email Kim directly with your questions.

Please note that Kim will respond to questions within a few hours during normal working hours (generally weekdays from 10AM to 6PM EST). As a reminder, we observe all U.S. national holidays and do not respond on weekends.

Please note that any additional support, such as live office hours, live video lessons, or feedback, is considered a bonus for enrolling in a program during certain periods of time and is not guaranteed indefinitely. You will be notified in advance of any changes.

Copyright

All of English with Kim's course and program materials are copyrighted by Resonate Language Studio LLC dba English with Kim. These materials are authorized for personal use only. Any unauthorized use is prohibited.

Policies for Online Coaching Sessions (including Clarity Consultation and Clarity Check-Up)

Scheduling

Coaching sessions are available seasonally. If they are not currently available, you can sign up for the waiting list to be notified when they are back.

Coaching sessions are limited to specific days and times. Kim is currently coaching Wednesday and Thursday from 11AM-4PM EDT (Boston/NYC time) only.

English with Kim observes all U.S. national holidays.

Please be sure this availability works for your schedule.

Once you have paid for your coaching session, you will receive a link to Kim's online scheduler inside the course dashboard.

This calendar is updated with Kim's real-time availability, and it automatically adjusts to your time zone.

Please note that sessions must be scheduled at least 48 hours in advance.

Urgent scheduling requests will incur additional fees and cannot usually be accommodated.

Clarity Consultation / Clarity Check-Up Policy

When you sign up for a Clarity Consultation or Clarity Check-Up, you agree to schedule our meeting and meet with Kim within 30 days of date of purchase.

If you do not meet with Kim within 30 days, you will forfeit your payment. You will not be offered a refund, nor will you be eligible to meet for a Clarity Consultation or Clarity Check-Up at another date.

Rescheduling

If you provide at least 24 hours notice of your desire to reschedule your session, you can change the time of your session without penalty.

Last minute schedule changes cannot be accommodated except in case of emergency (medical emergencies, extreme weather conditions, natural disasters).

If you have an unexpected power outage or serious problems with your internet connection, contact Kim as soon as possible.

Lateness Policy

Kim will continue to be available for 30 minutes after the scheduled start time of your session. When you arrive, we will continue the session for the remaining time of the session. If you arrive 10 minutes late for a 60 minute session, this means that you will have a 50 minute session.

Cancellation Policy

If you cancel a session with at least 24 hours notice, you will receive a credit for a future session.

If you cancel a session with less than 24 hours notice, you will NOT receive a refund.

If you do not show up for your session, you will NOT receive a refund.

Technology and Services

English with Kim uses Zoom for online coaching sessions. Alternatively, we can also use Skype upon request.

You will receive the link to the Zoom meeting upon confirmation of the meeting time.

We use Dropbox and Google Drive to share files.

Kim uses an HD webcam and a high-quality microphone for coaching sessions to ensure you can see and hear her well.

We highly recommend that you use a microphone and headphones. Earphones with an attached microphone are usually fine.

Please try to meet with Kim in a quiet, private, brightly lit space so that she can see and hear you clearly.

Payment

All payment is arranged through PayPal or Stripe. You may pay with your checking account or credit/debit card.

Refunds

All coaching sessions, assessments, and consultations are non-refundable.

As such, you agree not to dispute a payment with your financial institution and/or credit card provider for products, programs, courses, or services you purchased and which we granted you access to.

However, we want you to be happy with your investment; if you are not happy with your consultation or coaching session, please contact us directly so we can work together to find a solution.

Your Personal Responsibilities

Kim is an English educator and language professional with over a decade of experience. We truly believe that these suggestions and methods for improving how you sound will help you communicate more clearly in English.

However, you must also invest time and effort into working on how you use your voice and express yourself. It takes time, patience, and practice in order to make significant changes to how you communicate in English.

On this website and during online sessions, assessments, programs, and courses, Kim provides her expertise and guidance, but it is possible that these methods will not work for each and every person.

The information provided on this website, inside the courses, and during coaching sessions is for educational purposes only. There is no guarantee of results.

As mentioned above, Kim is an English educator and language professional and not a speech language pathologist or clinician.

If you have medical concerns about your voice, please consult with a medical professional or speech language pathologist.

Your decision to continue studying English and working on your accent and communication skills using this website and these materials and methods means that you accept these Terms and Conditions and Disclaimer.

Questions

If you have any questions on policies that are not covered here, please contact me.

LAST UPDATED MAY 6, 2021

Terms and Conditions and Disclaimer

This page contains the Terms and Conditions and Disclaimer for englishwithkim.com.

Please be sure to review the Privacy Policy and the Online Course, Program, and Coaching Policies.

Website Terms and Conditions


I. Introduction

By using englishwithkim.com, also referred to as the “Website” or the “Site”, all visitors, referred to as “User”, “you” and “your” are bound by these Terms and Conditions.

Please note that the website englishwithkim.com also includes other domain names, including learn.englishwithkim.com, soundmorenatural.com, intonationclinic.com, 30daysofintonation.com, intonationchallenge.com, conversationanatomy.com, and intentionalenglish.com.

The terms “we”, “us”, “our,” and “I,” refer to Resonate Language Studio LLC, the owner and operator of englishwithkim.com, dba English with Kim. Accessing this Site constitutes a use of the Site and an acceptance to the Terms provided herein.

To access or use the Site, you must be 18 years or older and have the requisite power and authority to enter into these Terms and Conditions.

II. Use of the Site

You may use the Site for lawful purposes only. You shall not post or transmit through the Site any material which violates or infringes the rights of others, or which is threatening, abusive, defamatory, libelous, invasive of privacy or publicity rights, vulgar, obscene, profane or otherwise objectionable, contains injurious formulas, recipes, or instructions, which encourages conduct that would constitute a criminal offense, give rise to civil liability or otherwise violate any law.

III. Intellectual Property

Unless otherwise stated, copyright of all articles, blogs, information and materials found on englishwithkim.com belongs solely to Resonate Language Studio LLC.

You may not reproduce or redistribute the articles, blogs, information, and materials found on englishwithkim.com without the express written permission of Resonate Language Studio LLC.

Furthermore, the Site contains intellectual property owned by Resonate Language Studio LLC, including, without limitation, trademarks, copyrights, proprietary information and other intellectual property as well as the name, logo, all designs, text, graphics, other files, and the selection and arrangement thereof.

You may not modify, publish, transmit, participate in the transfer or sale of, create derivative works from, distribute, display, reproduce or perform, or in any way exploit in any format whatsoever any of the Site content or intellectual property, in whole or in part without our prior written consent.

IV. Commerce

englishwithkim.com may offer goods or services (“product”) for sale on behalf of Resonate Language Studio LLC. By placing an order through englishwithkim.com or learn.englishwithkim.com you are offering to purchase a product on and subject to these Terms and Conditions. All orders are subject to availability.

Delivery times are subject to any delays resulting from internet or website outages, or force majeure for which Resonate Language Studio LLC will not be responsible.

In order to contract with Resonate Language Studio LLC through englishwithkim.com you must be over 18 years of age and possess either an account with PayPal or a valid credit or debit card issued by a bank recognized by Stripe, our payment processor.

Resonate Language Studio LLC and englishwithkim.com retain the right to refuse any request made by you. When placing an order you undertake that all details you provide to us are true and accurate, that you are an authorized user of the PayPal account or credit or debit card used to place your order with Stripe and that there are sufficient funds to cover the cost of the product(s).

All prices advertised are subject to such changes. Prior to placing any order you will be asked to accept these terms and conditions. A contract between us will be formed after you have clicked the appropriate box to indicate your acceptance of the terms and conditions and tendered your payment.

While we try and ensure that all details, descriptions and prices which appear on this Site are accurate, errors may occur. If we discover an error in the price of any goods which you have ordered we will inform you of this as soon as possible and give you the option of reconfirming your order at the correct price or cancelling it. If we are unable to contact you we will treat the order as cancelled. If you cancel and you have already paid for the goods, you will receive a full refund.

Otherwise, ONCE THE PRODUCT YOU HAVE PURCHASED HAS BEEN DELIVERED TO YOU, NO REFUNDS WILL BE MADE AVAILABLE. Please see our refund policy for more details.

Any additional charges such as taxes, if any, will also be displayed before you are asked to submit payment. Upon receiving your order we carry out a standard authorization check to ensure your payment method is valid and your payment will be processed. Once we are certain of your payment being processed your order will be fulfilled.

V. Limitation of Liability

We will do our best to ensure all facts and statements on this site and in our materials are true and correct to the best of our knowledge. We will do our best to ensure all facts and statements in our work do not infringe upon any copyright or other right of a third party.

However, Resonate Language Studio LLC can't be liable to you, or any third party, for damages, including lost profits, lost savings, complaints, claims, litigation or other incidental, consequential or special damages which may arise from your use of englishwithkim.com or your relationship with Resonate Language Studio LLC.

The foregoing applies even if Resonate Language Studio LLC was advised of the possibility of or could have foreseen the damages. In those jurisdictions that do not allow the exclusion or limitation of liability for damages, liability is limited to the fullest possible extent permitted by law.

VI. Third Party Resources

The Site may contain links to third party websites and resources. You acknowledge and agree that we are not responsible or liable for the availability, accuracy, content or policies of third party websites or resources.

Links to such websites or resources do not imply any endorsement by or affiliation with Resonate Language Studio LLC or englishwithkim.com. You acknowledge sole responsibility for and assume all risk arising from your use of any such websites or resources.

VII. Indemnification

You shall indemnify and hold us harmless from and against any and all losses, damages, settlements, liabilities, costs, charges, assessments and expenses, as well as third party claims and causes of action, including, without limitation, attorneys’ fees, arising out of any breach by you of any of these Terms and Conditions, or any use by you of the Site.

You shall provide us with such assistance, without charge, as we may request in connection with any such defense, including, without limitation, providing us with such information, documents, records and reasonable access to you, as we deem necessary. You shall not settle any third party claim or waive any defense without our prior written consent.

VIII. Governing Law

These Terms and Conditions shall be construed in accordance with, and governed by, the laws of New Hampshire as applied to contracts that are executed and performed entirely in New Hampshire. The exclusive venue for any arbitration or court proceeding based on or arising out of these Terms and Conditions shall be New Hampshire.

The parties agree to attempt to resolve any dispute, claim or controversy arising out of or relating to this Agreement by mediation. The parties further agree that their respective good faith participation in mediation is a condition precedent to pursuing any other available legal or equitable remedy, including litigation, arbitration or other dispute resolution procedures. If any legal action or any arbitration or other proceeding is brought for the enforcement of these Terms and Conditions, or because of an alleged dispute, breach, default, or misrepresentation in connection with any of the provisions of these Terms and Conditions, the successful or prevailing party or parties shall be entitled to recover reasonable attorneys’ fees and other costs incurred in that action or proceeding, in addition to any other relief to which it or they may be entitled.

IX. Variation

The owners and operators of englishwithkim.com may revise these Terms and Conditions from time to time so please check back regularly to ensure you are familiar with the current version.

X. Severability

If any provision of these terms and conditions shall be unlawful, void, or for any reason unenforceable, then that provision shall be deemed severable and shall not affect the validity and enforceability of any remaining provisions.

XI. Entire Agreement

These Terms and Conditions, along with any Disclaimer and Privacy Policy posted on englishwithkim.com constitutes the entire agreement between you and Resonate Language Studio LLC pertaining to the Site and supersedes all prior and contemporaneous agreements, representations, and understandings between us.

No waiver of any of the provisions of these Terms and Conditions by Resonate Language Studio LLC shall be deemed, or shall constitute, a waiver of any other provision, whether or not similar, nor shall any waiver constitute a continuing waiver. No waiver shall be binding unless executed in writing by Resonate Language Studio LLC.

The subject headings of these Terms and Conditions are included for convenience only and shall not affect the construction or interpretation of any of its provisions.

Website Disclaimer


I. Introduction

This disclaimer governs your use of this website, englishwithkim.com.

The term "englishwithkim.com" refers to englishwithkim.com and any other domains or subdomains connected with englishwithkim.com, including, but not limited to, learn.englishwithkim.com, soundmorenatural.com, intonationclinic.com, 30daysofintonation.com, intonationchallenge.com, smalltalkguide.com, conversationanatomy.com, connectinconversation.com, accentadvice.com, and intentionalenglish.com.

By visiting englishwithkim.com, you accept this disclaimer in full. If you disagree with any part of this disclaimer you should not visit or use englishwithkim.com.

By using englishwithkim.com, you agree that the exclusions and limitations of liability set out in this website disclaimer below are reasonable. If you do not think they are reasonable, you must not visit or use englishwithkim.com.

II. No Warranties

englishwithkim.com is provided without any representations or warranties of any kind, express or implied. While the owners and operators of englishwithkim.com strive to ensure the information and statements posted on englishwithkim.com are accurate and up to date, the owners and operators of englishwithkim.com make no representations or warranties in relation to englishwithkim.com or the information, statements, or materials provided on englishwithkim.com.

In addition to not guaranteeing the accuracy, completeness, or truth of the information posted on englishwithkim.com, nothing on englishwithkim.com constitutes, or is meant to constitute professional legal or medical advice of any kind. If you require advice in relation to any legal or medical matter you should consult with an appropriately licensed professional.

III. Copyright

Unless otherwise stated, the owners and operators of englishwithkim.com own the copyrights to all material posted on englishwithkim.com.

Subject to the limited license below, all rights to copyrighted material are reserved.

You may view, download, and print pages, materials, and information from englishwithkim.com provided that:

a) you may not republish material from englishwithkim.com, including republication on another website.
b) you may not reproduce, duplicate, copy, sell, or otherwise exploit the materials and information found on englishwithkim.com for a commercial purpose without the express written consent of the owners of englishwithkim.com.

IV. Limitations of Liability

The owners and operators of englishwithkim.com will not be liable to you in relation to the contents of, use of, reliance upon, or otherwise in connection with englishwithkim.com.

The owners and operators of englishwithkim.com will not be liable for any direct, indirect or consequential loss or damage arising under this disclaimer or in connection with englishwithkim.com, whether arising in tort, contract, or otherwise - including, without limitation, any loss of profit, contracts, business, goodwill, data, income, revenue or anticipated savings. The liability of the owners and operators of englishwithkim.com, if found to be liable in any sense, will be limited to the maximum extent permitted under applicable law.

However, nothing in this disclaimer shall exclude or limit the liability of the owners and operators of englishwithkim.com for fraud, for death or personal injury caused by their negligence, or for any other liability which cannot be excluded or limited under applicable law.

V. Third Party Websites

englishwithkim.com may contain links to third party websites and the owners and operators of englishwithkim.com are not responsible for the content of those third party websites.

VI. Variation

The owners and operators of englishwithkim.com may revise this disclaimer from time to time so please check back regularly to ensure you are familiar with the current version.

VII. Severability

If any provision of this website disclaimer is, or is found to be, unenforceable under applicable law, that will not affect the enforceability of the other provisions of this website disclaimer.

LAST UPDATED JANUARY 7, 2021